After spending 2.5 hours putting together our new gazebo, which I used my birthday money to pay for, a very important piece broke. The small center hub which holds the canopy. At first we got frustrated then we thought about it. Our first solution was take the part back to the Home Depot and see if they could exchange it for a new one. That didn't happen...they were sold out of our model in the district.
Before our last resort which was take down the entire thing and take it back to the Home Depot we called the manufacture and they are sending us a replacement part. The bad part is it will take 7-10 days for the replacement to get to our house.
In the mean time we have a half put together gazebo in our backyard. Sometimes - time is more valuable than money. I'm so glad we don't have to take this down and put a new one back up again.
Have you ever had a time when something like this happened to you? Was the item made right?